Refund Policy
At Rocket Drinkz, customer satisfaction is our priority. If you are not completely happy with your purchase, we will gladly offer a refund for any of our products within 14 days of receiving your order.
Refund Eligibility
To be eligible for a refund, the following conditions must be met:
- The refund request must be made within 14 days of receiving the product.
How to Request a Refund
To initiate a refund request, please contact us at Support@RocketDrinkz.com. Provide your order number, product details, and the reason for the refund request.
Refund Process
Once your refund request is approved, we will issue a refund to the original payment method used for the purchase. Refunds may take up to 7 business days to appear in your account, depending on your bank or payment provider.
Product Return Process
To make the return process easier for you:
- Opened Products: If the product is opened, there is no need to mail it back or drop it off. Simply contact us, and we’ll process your refund request directly.
- Unopened Products: If the product is unopened and eligible for return, we will provide a prepaid return label free of charge. We will inform you if the product needs to be mailed back or dropped off at a location.
Exchange Policy
We accept exchanges for both defective and non-defective products:
- Defective Items: Please contact us within 14 days with photos and a description of the issue.
- Non-Defective Items: The product must be unused and in its original packaging.
To initiate an exchange, reach out to us at Support@RocketDrinkz.com, and we’ll assist you promptly.
Our Promise
At Rocket Drinkz, customer satisfaction is our priority. We understand that sometimes things don’t go as planned, and we strive to accommodate our customers as best as we can. As a result, we accept returns and refunds for all products, regardless of condition. If you’re unsatisfied with your purchase, please reach out to us, and we’ll work with you to ensure your satisfaction.
